{"id":5932,"date":"2019-09-21T14:16:09","date_gmt":"2019-09-21T12:16:09","guid":{"rendered":"https:\/\/www.stadtwerke-landshut.de\/?page_id=5932"},"modified":"2025-04-02T16:24:45","modified_gmt":"2025-04-02T14:24:45","slug":"streitbeilegung","status":"publish","type":"page","link":"https:\/\/www.stadtwerke-landshut.de\/en\/streitbeilegung\/","title":{"rendered":"dispute settlement"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-69e8f9dad391f\" data-id=\"69e8f9dad391f\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><span style=\"color: #808080;\">Complaints office of Stadtwerke Landshut<\/span><\/h3>\n<p>Questions and complaints in connection with the deliveries and services of Stadtwerke Landshut can be sent to the Consumer Service of Stadtwerke Landshut by post (Stadtwerke Landshut, PO Box 28 20, 84012 Landshut), by telephone (Tel. 0800\/0871 871), by fax (0871\/1436 -2052) or by e-mail (info@stadtwerke-landshut.de).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69e8f9dad3eaf\" data-id=\"69e8f9dad3eaf\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult_exp_section_layer ult-adjust-bottom-margin\" >\n\t\t<div id=\"uvc-exp-wrap-9145\" role=\"button\" tabindex=\"0\" aria-pressed=\"false\"  data-ultimate-target='#uvc-exp-wrap-9145'  data-responsive-json-new='{\"font-size\":\"desktop:22px;\",\"line-height\":\"desktop:24px;\"}'  class=\"ult_exp_section  ult-responsive\" style=\"color:#006fb4;background-color:#e6eef9; font-weight:normal; padding:0px;text-align:left;\" data-textcolor=\"#006fb4\"data-texthover=\"#006fb4\"data-icncolor=\"#006fb4\"data-ihover=\"#006fb4\"data-height=\"0\"data-cntbg=\"#e6eef9\"data-cnthvrbg=\"#e6eef9\"data-headerbg=\"#e6eef9\"data-headerhover=\"#e6eef9\"data-title=\"Hinweise der Stadtwerke Landshut zu Verbraucherbeschwerden\"data-newtitle=\"Hinweise der Stadtwerke Landshut zu Verbraucherbeschwerden\"data-icon=\"Defaults-caret-right\"data-newicon=\"Defaults-caret-down\"data-activeicon=\"#006fb4\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#006fb4\"data-activebg=\"#e6eef9\"data-img=\"\"data-newimg=\"\"><div class=\"ult_exp_section-main ult_expleft_icon\">\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon\">\n\t\t\t\t\t\t\n<span class=\"aio-icon  none  ult_expsection_icon\"  style=\"color:#006fb4;font-size:22px;\">\n\t<i class=\"Defaults-caret-right ult_ex_icon\"  ><\/i>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ult_expheader\" >Information from Stadtwerke Landshut on consumer complaints\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><div class=\"ult_exp_content\" style=\"background-color:#ffffff;padding:0px;margin:0px;\"><div class=\"ult_ecpsub_cont\" style=\" \" ><div class=\"ult-spacer spacer-69e8f9dad422c\" data-id=\"69e8f9dad422c\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">1. Complaints office of Stadtwerke Landshut<\/span><\/h6>\n<p>Questions and complaints in connection with the deliveries and services of Stadtwerke Landshut can be sent to the consumer service of Stadtwerke Landshut by post (Stadtwerke Landshut, PO Box 28 20, 84012 Landshut), by telephone (Tel. 0800 0871 871), by fax (0871 1436 2052). or by e-mail (info@stadtwerke-landshut.de).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69e8f9dad430a\" data-id=\"69e8f9dad430a\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">2. Consumer dispute resolution procedure<\/span><\/h6>\n<p><strong>2.1<\/strong> Electricity and gas supply companies (suppliers, network operators, meter operators) are obliged to submit complaints from consumers within the meaning of \u00a7 13 BGB (private customer) in particular to the conclusion of the contract or the quality of services provided by the company (consumer complaints), the connection to the supply network, the supply Energy and the measurement of energy in the process under \u00a7 111a EnWG to respond within a period of four weeks from receipt at the company. If the consumer complaint is not remedied by the company, the company must explain the reasons in writing and point out the arbitration procedure pursuant to Section 111b EnWG, stating the address and website of the arbitration board. For the settlement of disputes between the Stadtwerke Landshut and consumers (\u00a7 13 BGB), the recognized or commissioned arbitration board can be called. If a consumer applies for conciliation with the arbitration board, Stadtwerke Landshut is obliged to participate in the conciliation procedure. The consumer&#039;s application for the initiation of the conciliation proceedings is only admissible if Stadtwerke Landshut has not remedied the consumer complaint in the proceedings pursuant to Section 111a EnWG. The submission of a complaint to the arbitration board inhibits the statutory limitation according to \u00a7 204 Abs. 1 Nr. 4 BGB. The contact details of the arbitration board are currently: Arbitration Body Energy e. V., Friedrichstra\u00dfe 133, 10117 Berlin, business hours: Mon.-Fri. 10: 00-16: 00, Tel. 030 \/ 2757240-0, E-Mail: info@schlichtungsstelle-energie.de, Website: www.schlichtungsstelle-energie.de.<\/p>\n<p><strong>2.2<\/strong> Stadtwerke Landshut take over the in Ziff. In addition, no consumer dispute resolution proceedings within the meaning of the Consumer Dispute Settlement Act are involved.<\/p>\n<p><strong>2.3<\/strong>\u00a0\u00a0The right of consumers to appeal to the courts or to apply for another, legally required procedure remains unaffected.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69e8f9dad43e2\" data-id=\"69e8f9dad43e2\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h6><span style=\"color: #808080;\">3. Further information offers<\/span><\/h6>\n<p>Information on consumer rights in the context of energy supply can be obtained from the Consumer Service of the Federal Network Agency for Electricity and Gas, PO Box 8001, 53105 Bonn, Tel .: 03 \/ 22480-500 or 01805\/101000 (Mon-Fri 09:00 -15 : 00 o&#039;clock), Fax: 030 22480-323, E-Mail: verbraucherservice-energie@bnetza.de, available. Consumers also receive further information from the known consumer protection devices (eg, Verbraucherzentrale Bayern).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-69e8f9dad44a1\" data-id=\"69e8f9dad44a1\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Beschwerdestelle der Stadtwerke Landshut Fragen und Beschwerden im Zusammenhang mit den Lieferungen und Leistungen der Stadtwerke Landshut k\u00f6nnen an den Verbraucherservice der Stadtwerke Landshut per Post (Stadtwerke Landshut, Postfach 28 [...]","protected":false},"author":11,"featured_media":5927,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-5932","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Streitbeilegung - Stadtwerke Landshut<\/title>\n<meta name=\"description\" content=\"Wir setzen uns f\u00fcr Verbraucherschutz ein und nehmen am EU-Streitbeilegungsverfahren teil. 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