1. Complaints office of Stadtwerke Landshut
Questions and complaints in connection with the deliveries and services of Stadtwerke Landshut can be sent to the consumer service of Stadtwerke Landshut by post (Stadtwerke Landshut, PO Box 28 20, 84012 Landshut), by telephone (Tel. 0800 0871 871), by fax (0871 1436 2052). or by e-mail (firstname.lastname@example.org).
2. Consumer dispute resolution procedure
2.1 Electricity and gas supply companies (suppliers, network operators, meter operators) are obliged to submit complaints from consumers within the meaning of § 13 BGB (private customer) in particular to the conclusion of the contract or the quality of services provided by the company (consumer complaints), the connection to the supply network, the supply Energy and the measurement of energy in the process under § 111a EnWG to respond within a period of four weeks from receipt at the company. If the consumer complaint is not remedied by the company, the company must explain the reasons in writing and point out the arbitration procedure pursuant to Section 111b EnWG, stating the address and website of the arbitration board. For the settlement of disputes between the Stadtwerke Landshut and consumers (§ 13 BGB), the recognized or commissioned arbitration board can be called. If a consumer applies for conciliation with the arbitration board, Stadtwerke Landshut is obliged to participate in the conciliation procedure. The consumer's application for the initiation of the conciliation proceedings is only admissible if Stadtwerke Landshut has not remedied the consumer complaint in the proceedings pursuant to Section 111a EnWG. The submission of a complaint to the arbitration board inhibits the statutory limitation according to § 204 Abs. 1 Nr. 4 BGB. The contact details of the arbitration board are currently: Arbitration Body Energy e. V., Friedrichstraße 133, 10117 Berlin, business hours: Mon.-Fri. 10: 00-16: 00, Tel. 030 / 2757240-0, E-Mail: email@example.com, Website: www.schlichtungsstelle-energie.de.
2.2 Stadtwerke Landshut take over the in Ziff. In addition, no consumer dispute resolution proceedings within the meaning of the Consumer Dispute Settlement Act are involved.
2.3 If and insofar as Stadtwerke Landshut offers the online conclusion of purchase or service contracts, consumers have the opportunity to use the online dispute resolution platform (OS platform) of the European Union free assistance for filing a consumer complaint to an online sales contract or On-line service contract and information on the procedures at the consumer arbitration boards in the European Union. The OS platform can be accessed via the following link: http://ec.europa.eu/consumers/odr/
2.4 The right of consumers to appeal to the courts or to apply for another, legally required procedure remains unaffected.
3. Further information offers
Information on consumer rights in the context of energy supply can be obtained from the Consumer Service of the Federal Network Agency for Electricity and Gas, PO Box 8001, 53105 Bonn, Tel .: 03 / 22480-500 or 01805/101000 (Mon-Fri 09:00 -15 : 00 o'clock), Fax: 030 22480-323, E-Mail: firstname.lastname@example.org, available. Consumers also receive further information from the known consumer protection devices (eg, Verbraucherzentrale Bayern).